Exchanges and Returns
What is your exchange/return policy?
Returns/Exchanges are easy.
How do I exchange my USATF merchandise?
Follow these easy steps for returns and exchanges: IMPORTANT: Only USATF apparel purchased from USATF.org, unworn and unwashed may be returned or exchanged.
Other terms: Certain items carry their own return policies, and the above guidelines do not apply. If this applies to your item, you will receive a separate return policy with your item that contains additional details.
Refunds and exchanges will be granted only for the original purchase price. Specifically, if an item goes on sale after you purchase it, we regret that we are unable to refund the difference in price.
For questions about exchanges and returns, please email us or call 317-261-0500.
How do I return my USATF merchandise for a refund?
Refunds will be issued based on the original form of payment. Please note that original shipping charges cannot be refunded unless determined necessary by USATF.
To return your unworn and unwashed merchandise for a refund, please indicate so on the packing sheet when returning your item(s).
Refunds are processed shortly after receiving the return. Please allow one billing cycle for the credit to appear on your statement. We do not reimburse shipping for returned merchandise.
Do I have to pay to ship my merchandise back to USATF?
Customers are responsible for shipping all exchange/return merchandise back to USATF. We do not offer return-shipping labels; however, for an exchange we will pay for the shipping costs to send your item(s) back to you. If USATF sent the incorrect item or size, we will reimburse the cost of returning the merchandise to USATF via the original method of payment upon the arrival of the merchandise at the USATF office (up to $7.95).
Which method of shipping should I use to send my USATF merchandise back?
You can choose any method you like (USPS, UPS, FedEx, etc.) We highly advise securing a tracking number for your return, as USATF will not be liable for any return packages lost in transit. Also, by securing a tracking number for your package, you can track your package via your providers’ website to ensure your exchange/return arrived to USATF.
How do I know my exchange/return has been processed?
Please allow up to 10 business days for processing from the time you return your item(s) to us. Once your package has been received, you will receive a confirmation email detailing the outcome. You may email us or call (317) 261-0500 to check the status of your return.
What if I was shipped the wrong item(s)?
We apologize for any shipping mistakes, please contact us and we will be happy to correct it as quick as possible.
What if I receive Damaged or Defective Item(s)?
If you receive a damaged or defective item, please contact us within 15 days of delivery at (317) 261-0500 or by e-mail. Please supply the USATF representative with your order number, item name and item number from your initial confirmation email.
USATF will make every reasonable effort to replace the item in a timely manner.
Can I return USATF merchandise I bought from an event?
USATF Merchandise purchased from an event may be exchanged for a different size within 15 days of the purchase date. No refunds will be issued as all events sales are final. Please follow the return/exchange instructions above. If you have any questions, Contact Us.