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FAQs for Live Webcast

My password does not work
All passwords are a combination of letters, symbols, and numbers. We suggest you use "copy+paste" to enter your code.
 
When I click the link to view streaming video nothing happens
The streaming video player used by USATF opens in a new browser window. To open this viewer window to watch the streaming video, you will need to ensure that your web browser (or other software) is not blocking pop up windows. Also, you will need to have javascript enabled in your web browser.
 
The video looks bad
Video Quality is usually dictated by the amount of bandwidth and CPU resources available. This can vary from machine to machine. If you're on a wireless connection you should attempt to plug-in directly (a wired connection). We also recommend closing any other open applications to free up extra resources on the machine.
 
I am unable to see the video
Ensure that you have the latest updates and security patches for your web browser and the software that you use to view streaming video files (e.g Windows Media Player, Apple Quicktime, Microsoft Silverlight, Adobe Flash). Also, make sure that you do not have any software installed or configured that would block streaming video or internet video players.
 
I am locked out (my login is "in use")
Username and passwords may only be used by a single user. When you enter a login, you register it to your browser. To use the login elsewhere, please close your browser and wait up to three minutes before using your login again.
 
Nothing happens when I enter my login information
Please ensure that you have cookies and JavaScript enabled in your web browser.
 
My login information is no longer active
Login information is suspended when abuse is detected, or when a refund is issued.
 
I never received a password
If you purchased a subscription, a password is mailed from "store@usatf.org" to the email address provided during the transaction. This mail may have been incorrectly filed to your "SPAM" or "Bulk Mail" folder. Please add "store@usatf.org" to your whitelist.
 
If you created a complimentary login, a password is mailed from noreply@usatf.org 
 
I lost or wrongly recorded my password
Please email both the email address used for login and the Transaction ID of your purchase.
 
I am unable to view full screen
Double click on the video player to watch full screen.
 
I am not able to view field events
Coverage of field events is not available.  Only events being run on the track are available for viewing at this time.
 
I missed my event
You may purchase the on demand option which gives you the option of watching the coverage for up to 6 months after the event.
 
I want to view the event on my cell phone
This feature is not supported by the webcast.  It may be possible to view, depending on your carrier.  If you purchase the webcast for this purpose, it will be at your own risk.
 
I still need help!
Please contact support.

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