USATF Online Store - Help
The USA Track & Field Staff working with the Online Store is committed to providing exceptional customer service.
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We look forward to helping you with your inquiry. We respond to email messages in the order they are received and will respond as quickly as possible.
Call the USA Track & Field Online Store
We are here for you Monday through Friday, 8:30 a.m. – 5:00 p.m. (EST)
Return Policy & Procedures
If you are not 100% satisfied with your online purchase for any reason, we will gladly accept your return within 30 days of the shipping date, provided the returned merchandise is unworn, unwashed, defective, not a clearance item and has the tags attached - restrictions may apply. A refund for the purchased product price will be issued to the original method of payment. Please note that shipping & handling charges are nonrefundable.
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Return Your Order: While USATF does not offer exchange options, you may return your order for a refund by following the steps below. To expedite receiving a different size, we recommend placing a new order with the free shipping code you received with your original order. If you did not receive a promo code, email us your order number and we will provide you a new free shipping code. Then, return your original item(s) for a refund.
Determine if your product is eligible for a refund (within 30 days, unworn, unwashed, defective, not a clearance item and has tags attached).
Return a copy of your order form and merchandise to:
USA Track & Field - Merchandise
132 E. Washington St., Suite 800
Indianapolis, Indiana 46204
Use your free shipping code to place a new order, we will ship your new order right away.
We will process your refund once we receive your return and email a Return/Refund confirmation.
Other terms: Certain products carry their own return policies and the above guidelines do not apply. If an item goes on sale after your purchase, we regret that we are unable to refund the difference in price. All return shipping costs are nonrefundable and the responsibility of the customer. If there is any damage to a product upon delivery, please contact a USATF representative immediately. No refunds will be issued on clearance items or event purchases. All of these sales are final.
We reserve the right to limit returns. For any questions or concerns regarding returns, please e-mail email@example.com or call 317-261-0500.
Shipping & Delivery
USA Track & Field processes and ships orders on weekdays (Monday through Friday, excluding holidays). Properly completed orders submitted prior to 12 noon (EST) will begin processing the same business day. Orders received after 12 noon. (EST) will begin processing the next business day (Monday through Friday, excluding holidays).
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USATF Customers will receive an Order Confirmation email and a Shipping Confirmation email. Your Shipping Confirmation email will contain your order tracking information.
Shipping Locations: USATF ships to the continental U.S., Alaska, Hawaii, and APO/FPO addresses. USATF does not ship to P.O. Boxes – please provide an alternative physical address. USATF also ships internationally. International shipping costs vary with every order based on weight, country and other various shipping charges. The customer is responsible for all customs, duties, taxes and fees related to their package/order.
Shipping Transit Timelines: This map shows estimated UPS Ground (Preferred USATF shipping method) transit shipping timelines AFTER orders are shipped from our distribution center in Indianapolis, Indiana. Order fulfillment can take up to two business days (Monday-Friday, excluding holidays) to process and ship before the transit times are applicable.
Please note, the following UPS Ground shipping transit timelines from Indianapolis are used as a guideline. USATF does not guarantee delivery based on these transit timelines.
Shipping cost is determined by adding the base shipping cost and the cost of each additional item. Shipping domestically costs $6.95 for the first item, $1.95 for each additional item ($0.50 for each additional publication). International shipping costs vary with every order based on weight, country and other various shipping charges. The customer is responsible for all customs, duties, taxes and fees with respect to receive their package.
USATF prefers VISA, and also accepts MasterCard and Discover as forms of payment.
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Authorization: Some Debit and Bank Check Cards may reflect deduction of funds immediately upon order submission. In most cases, this is an authorization only. For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Sales Tax: State tax laws require that we charge applicable sales tax or use tax on orders shipped to addresses in the following states: California, Indiana.
Promotional Codes: When redeeming a promotional or discount code, a valid code will display the adjusted price in the payment summary. Discounts are not applicable to tickets or other items as noted on the respected product information pages. Promotional codes are only valid in the USATF Online Store and are not available at events or for any other offline transactions. Promotional codes and corresponding discounts can only be used during the original online transaction, we are unable to retroactively apply discounts to orders. Only one promotional discount code will be accepted per order.
Fitting & Sizing
Selecting the correct size can be a challenge when buying online. Don’t worry, we’re here to assist you! All of the apparel in our Online Store is Nike. Generally, whatever size you typically wear in Nike products is what we would recommend you purchasing.
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However, in some cases, this is where it could get tricky. We often order from different categories within Nike. Nike Running, Nike Sportswear, Nike Golf, etc. Each category and product may vary in size or fit. These Nike sizing charts serve as a great reference point. However, please consult the product description if you are unsure, we’ll make a note if the item sizing differs from the charts. If you still have questions or concerns, please contact us, we’ll help you find the right fit.
You don’t have my size? Allow us to explain.
We order our merchandise months before it is available for sale online, about six to nine months in advance! The Nike USATF merchandise is also unique in how each item designed and embellished. All of these steps take careful planning, creative design and time. Therefore, we’re unable to reorder an item when it runs out of stock. Remember, when you are purchasing a Nike USATF item, you are getting a one-of-a-kind item which cannot be purchased anywhere else! Pretty cool, huh!
When we order the merchandise, we’re only able to select from predetermined size runs. For women, this is typically XS through XL. For men, typically S through XXL. During the buying process, when the larger sizes are available, we get ‘em! As you might imagine, they’re the first sell. Please understand we’re doing our best to provide sizes for everyone who shops with USATF, whether online or at events.
If you have any additional questions about sizing or our unique Nike USATF products, please e-mail firstname.lastname@example.org or call 317-261-0500.
The USA Track & Field Operations & Merchandise team is made up of six full-time employees and led by Director of Business Development, Jed Cornforth. The ‘Driving the Sport’ program is dedicated to supporting Track & Field and Long Distance Running events throughout the United States. The program is comprised of three vehicles travelling to 50+ events annually, selling Nike USATF merchandise and memberships and promoting various USATF events & programs. The proceeds go directly toward funding USATF initiatives, including elite athlete development, support of Team USA, and programs for youth, masters, officials and Associations.
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Throughout the week, we each serve different roles from e-commerce, event planning, graphic design, email marketing, logistics, to buying, art direction, etc. On the weekends, we travel the United States promoting the program and the USATF brand. We’re a busy group constantly on the move! If you have any questions or concerns, please reach out to us directly, we will get back to you as soon as possible. Thank you for supporting USA Track & Field and wearing Nike USATF Merchandise!